Please bring along any relevant reports such as doctor’s forms, X-rays, MRIs as these will be helpful in allowing our physiotherapists to understand your condition and provide the best treatment for you.

• Please wear comfortable or loose-fitting clothing. 
• If you are claiming a rebate from Medicare, please bring your Medicare card. 
• If you are claiming a rebate from a Private Health Fund, please bring your health fund card.

It is alright to wear your normal clothes however depending on the area of injury, it will be beneficial to wear loose, comfortable clothing that don’t restrict your movement and allow the physiotherapist to view the injury site. Our physiotherapists will always be aware of personal cultural and religious values. If you are attending our class, please bring a bottle of water and comfortable shoes.

No. A referral is not required to see our physiotherapists. However, it is essential for claiming treatments under Medicare (EPC), Work Cover, Motor Vehicle Accident Injury (CTP) or Department of Veterans Affairs (DVA).

The number of treatments required is unique to each person and will depend on the presented condition. Our physiotherapists will give you a general timeline for the course of treatment on the initial visit. Some people may require only a few treatment sessions whilst others might require more extensive treatments spanning weeks or months for recovery.

Yes, we do. Our practice system automatically sends out text messages TWO DAYS prior to the appointment date with a link to CONFIRM or REJECT the appointment. 

If no response is recorded, an additional text message will be sent ONE DAY prior to the appointment to remind you of your appointment. 

Should you wish to reschedule or cancel the appointment, please contact us on 02 9869 2572 or email us at info@healthsq.com.au

Yes, we do. We require the courtesy of at least 24-hours to reschedule or cancel an appointment. This allows sufficient time to contact people on our waiting list who need to be seen urgently.

• Missed/forgotten appointments will be charged at 100% of the consultation
• Late cancellation will be charged at 50% of the consultation

We value you as a client and appreciate your understanding and cooperation.

Yes, there is 1P Street parking available along Pembroke Street. 

Yes. We have the HICAPS system available, which allows for on-the-spot claiming and you only have to pay the gap. Please note that rebate amounts will vary between each insurance company. For enquiries regarding coverage, please contact your health fund.

Yes. Medicare will cover $56 for up to 5 treatment sessions within a calendar year (January 01-December 31) for those who have a referral from their General Practitioner under an Enhanced Primary Care (EPC) Plan. 

Please check your eligibility for this plan with your General Practitioner as they are only available to those presenting with complex and chronic conditions. 

Yes, we do. Please advise our reception staff when booking in your initial consultation and send the following information to info@healthsq.com.au.

• Doctor’s referral
• Insurance company
• Claim number 
• Case manager contact details

If you do not have this information available by the time of consultation, you will be billed privately.

This is a general guide as each health fund has different levels of cover and the claiming process may vary. We are unable to provide details on the rebate amount so please contact your health insurance directly for more information on “Group Physiotherapy Consultations”.

Our classes can be classified as Group Physiotherapy Consultation (Code 560) as they meet the following criteria:

• A pre-intervention assessment is conducted with a Physiotherapist (Your initial assessment)
• The class program is tailored to individual needs
• Clinical record keeping is maintained (Our staff record notes at each session)
• The session is designed and led by a Physiotherapist
• A re-assessment occurs regularly based on the physiotherapist’s clinical judgement.

If you purchase a multi-visit pass you must wait until you have used the sessions before making a claim, you cannot claim the rebate before you receive the service.

Our reception team will provide you with a receipt after each session which you can use to claim with your private health insurer. You will need the date of service, the cost and the provider number of the Practitioner.

For more information please speak with one of our friendly reception team or call us on 02 9869 2572.